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Delica AG

What impact do you have?

• CRM project management for the implementation of the CRM strategy of the CoffeeB (80%) and Café Royal (20%) brands with the support of the CRM Manager Delica
• Central contact for all matters related to the customer experience and relationship of the CoffeeB and Café Royal brands
• Monitoring and analysis of CX (Customer Experience) and CRM (Customer Relationship Management) performance indicators
• Supervise email and direct marketing campaigns (content, targeting, planning) with the CoffeeB and Café Royal CLMs based in Berlin (Delica Digital), the Cumulus team (Migros – CH) and external agencies.
• Planning and control of the budget of the different projects

Contact
Mr. Raffael Jägle
Talent Acquisition Specialist
raffael.jaegle@delica.com
+41585646262

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What do you offer?

• Education: Completed degree (university / university of applied science / higher technical college)
• Experience: First experiences with direct an digital marketing
• Strong affinity with data – focus on customer centricity
• Affinity with direct and digital marketing
• Organizational skills with strong projet management skills and network thinking
• In-depth knowledge of content marketing and working with agencies
• High degree of autonomy and ability to move projects forward independently

Contact
Mr. Raffael Jägle
Talent Acquisition Specialist
raffael.jaegle@delica.com
+41585646262